American Airlines CEO addresses removal of Black passengers

American Airlines has put employees on leave for their involvement in an incident where several Black passengers were removed from a flight in Phoenix over a complaint about body odor. CEO Robert Isom called the incident unacceptable and acknowledged a breakdown in procedures. Three Black passengers sued the airline for racial discrimination, stating they were removed from the flight due to body odor complaints. The men demanded an explanation and were eventually allowed back on the plane after a delay. American Airlines is taking steps to address discrimination, including forming an advisory group to focus on the experience of Black customers and improve diversity training. CEO Isom spoke with the NAACP about the incident, and the airline is committed to working with civil rights organizations to rebuild trust and deliver an inclusive travel experience.