Walmart shopper vows to never return after terrible checkout experience

In December 2024, a shopper named Victor had a notably poor checkout experience while shopping at a Walmart store located in Panorama City, Los Angeles, California. This was Victor's first visit to the store in eight years. Following his disappointing experience, Victor took to social media to express his frustrations, stating he would never return to that location again. His post prompted various reactions from other users online, many of whom voiced similar complaints regarding the payment options available at Walmart. Specifically, they mentioned that all Walmart locations in the U.S. do not accept Apple Pay, a popular mobile payment system, because Walmart promotes its own payment system called Walmart Pay. This decision is seen as inconvenient for some customers, especially since other retailers widely accept mobile payments, including Apple Pay and Google Pay. According to retail expert Neil Saunders, this reluctance to adopt widely-used payment systems does not hinder Walmart's overall success, as the company remains the largest retailer globally. Despite ongoing criticism about the lack of Apple Pay and other mobile payment methods, Walmart shows no intention of changing its payment policy. The CEO, Doug McMillon, previously expressed a desire for customers to utilize the Walmart Pay app instead. Notably, while Apple Pay is not an option for shoppers in the U.S., it remains available at Walmart locations in Canada. Furthermore, Google Pay, though still used in Canada, cannot be utilized in U.S. Walmart stores. Despite a decrease in revenue during the holiday season, Walmart managed to report a 5.5 percent revenue increase in its latest financial quarter.