Mum Gets Holiday Cancelled While Flying to Spain
- A mother's holiday to Spain was unexpectedly cancelled by easyJet while she was flying.
- The mum and her daughter were left stranded and had to make their own way back home.
- The incident highlights the challenges of travel disruptions and cancellations.
Kerry Andrews has expressed her frustration with easyJet after receiving an email cancelling her holiday while she was en route to her destination. The incident occurred as Andrews and her daughter were flying to Alicante, where they successfully checked into their hotel upon arrival. However, upon attempting to return home, they discovered that their booking had been cancelled, leaving them stranded at the airport. Despite the cancellation email, Andrews was able to check in for her flight to Alicante and complete all necessary transfers, leading her to believe the email was a mistake. Upon arrival at the airport for their return flight, she was informed that there was no booking under her name. With limited options, Andrews and her daughter, who requires special assistance due to autism, were fortunate to receive help from airport staff, who guided them to an alternative airline where they secured the last two seats back to Manchester. Andrews criticized easyJet for their lack of communication and clarity regarding the cancellation, stating it was "impossible" to get a straight answer about the situation. She highlighted the potential consequences had they not had the means to pay for alternative travel. In response, an easyJet holidays spokesperson apologized for the error and confirmed that they would refund the cost of the alternative flights booked by Andrews.