Bank of America drops Bill Pay for credit cards, urging customers to switch

In the United States, significant changes are coming to the way Bank of America processes personal credit card payments. Starting on August 23, 2025, customers will no longer be able to use the Bill Pay service for making payments on their personal Bank of America credit cards. This has been described as a major update, as any one-time or recurring autopayments set up through Bill Pay will be automatically canceled if they are scheduled for that date or later. This move towards a new system is designed to streamline user experience as well as enhance clarity and control for customers managing their credit payments. With this transition, users are advised to act promptly to avoid any missed payments. Specifically, all scheduled payments to Bank of America credit cards via the Bill Pay service need to be canceled before August 23, 2025. The bank encourages customers to establish their future payments using its redesigned Pay & Transfer hub, which now serves as the exclusive platform for credit card payments. This transition aims to consolidate the payment process under one central interface, eliminating the confusion that may arise from using multiple systems for bill payments and transfers. Additionally, the new system will also affect existing eBill reminders, as any alert subscriptions linked to the old Bill Pay system will no longer apply after the change takes place. It is crucial for customers to reenroll in payment reminders for the new Pay & Transfer system to ensure they keep track of their due dates. The bank is emphasizing an easy navigation process through Online or Mobile Banking, allowing customers to both transfer payments and set up their bank accounts effectively. Ultimately, Bank of America is looking to improve their service model by minimizing operational complexities and enhancing user experience. The cancellation of the Bill Pay service aligns with this ambition, urging users to adapt to the new system before the deadline. Customers are significantly impacted by this shift, and they are encouraged to act quickly to ensure that their financial obligations are met without interruption starting on August 23, 2025.