British Gas calls customers in the middle of the night to get feedback

British Gas woke up Britons between 2.30am and 4.30pm with a message asking: 'This is British Gas, we want to conduct a survey asking how did we do' The energy firm woke Britons from 2.15am to find out how they did their job.

Customers were rudely awakened in the early hours of the morning after a technical glitch. British Gas rang customers with an automated message for feedback on performance. The automated message was sent to customers in the middle of the night. Customers were then rudely woken by an automated call for feedback from the company.

British Gas calls customers at 3am to ask for feedback from customers. Blundering energy supplier left ‘hacked off’ customers fearing the worst. Customers feared the worst for their lives after the blunder was revealed. British Gas has been accused of being ‘scandalous’ and ‘unprofessional’ in the past.