Social Security chief gives update on delays, overpayments: "Crisis"

Social Security chief gives update on delays, overpayments: "Crisis". Martin O'Malley, the new SSA commissioner, admitted that the program is undergoing a "customer crisis" O’Malley: "Customer crisis." O‘Malley: Social Security program undergoing a 'customer' crisis.

The Social Security Administration is adjusting policies in the wake of a November 60 Minutes report. The agency mistakenly overpays people when it mistakenly overpaid them. 60 Minutes aired the report on what happens to people after they overpayments are mistakenly paid to the agency. The changes come in response to the report.