How United Airlines uses AI to make flying the friendly skies a bit easier

United Airlines uses AI to make flying the friendly skies a bit easier. Gate agents, flight attendants and others in a chatroom coordinate a lot of the work that you don't notice. When a flight is delayed, a message with an explanation will arrive by text and in the United app.

United has bet heavily on the cloud and is now looking how to optimize its cloud usage. United Airlines is looking at how to use AI to make flying the friendly skies a bit easier. The airline is also looking at ways to optimize cloud usage in the future. The company is also exploring how to make the use of AI to improve its cloud use.