Marks & Spencer's online platform faced technical issues, disrupting customer shopping

Marks & Spencer's website and app had a problem and were not working for a few hours. Shoppers saw a message saying they couldn't shop at that time. The company said they were trying hard to fix the issue quickly. By 6pm on Saturday, the services were back online. The website had some problems earlier. All the menus and images disappeared, except for one picture of a model in a green jacket. People using the app were told they couldn't shop through it because the company was making some changes. The site was down for a while from early afternoon. The reason for the issue was a technical problem with a service provider that affected access to the website and app. Marks & Spencer explained to customers that they were aware of the problem and working to solve it. This kind of technical trouble has also happened to other big stores like Sainsbury's in the past. Despite the temporary setback, Marks & Spencer has been doing well this year. They are expected to announce a big increase in profits soon. The brand has been successful with strong sales after making changes like closing some stores and reducing costs.