AT&T resolves nationwide service issue impacting customer calls

AT&T had a problem on Tuesday that affected their customers' ability to make calls to people on other phone companies. The issue was ongoing, but AT&T said they were working with other companies to fix it quickly. They also said that the 911 emergency services were not affected, and they were trying to fix a mistake that was sent to 911 call centers. By 8:00 p.m. Eastern time, the problem between phone companies was fixed, and AT&T thanked their customers for being patient. AT&T believed that calls between their own customers were not affected by the issue. Some police and emergency centers around the country were told by AT&T that their customers might not be able to call 911, so they provided alternative phone numbers until the service was back to normal. The Federal Communications Commission (FCC) said they were looking into reports of people in different states having trouble making wireless calls. This issue with AT&T's service happened after a bigger problem with the cell network in February. AT&T said it was not a cyberattack but a mistake while they were expanding their network. They confirmed that the issue with calls between different phone companies was fixed on Tuesday evening. The FCC and AT&T were investigating the problem, and AT&T's customer support was dealing with many complaints.