Jun 18, 2024, 1:49 AM
Jun 17, 2024, 12:00 AM

US government sues Adobe over subscription plan disclosures

Highlights
  • The US government has filed a lawsuit against Adobe for allegedly hiding fees and trapping subscribers.
  • Regulators claim Adobe failed to disclose subscription terms properly and made it difficult to cancel subscriptions.
  • The federal lawsuit alleges Adobe steered customers towards pricey services like Photoshop.
Story

The US government has sued Adobe for violating consumer protection laws with hidden termination fees and a complicated cancellation process. The Federal Trade Commission (FTC) accused Adobe of failing to clearly disclose subscription terms, including a year-long commitment and charges for early cancellation. Adobe disputed the claims, stating they are transparent with terms and conditions and have a simple cancellation process. The lawsuit alleges that Adobe traps customers into year-long subscriptions through hidden fees and a convoluted cancellation process. The government seeks civil fines and an injunction against Adobe.

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