Jun 27, 2024, 9:58 PM
Jun 27, 2024, 12:00 AM

Mobile carriers confirm service outages affecting customers abroad due to international roaming issues

Highlights
  • AT&T, T-Mobile, and Verizon customers traveling abroad are experiencing service outages.
  • The issue is related to international roaming problems affecting connectivity.
  • Customers are unable to make phone calls, send messages, and use data while outside the US.
Story

In a major development affecting American travelers abroad, the three major cellular carriers in the U.S. - AT&T, T-Mobile, and Verizon - have reported a roaming outage impacting customers using international services. The outage, attributed to connectivity issues at Syniverse, a third-party provider handling international roaming services for the carriers, has left many customers unable to make calls or access data while overseas. The carriers have acknowledged the problem and are working to restore service for affected customers. T-Mobile, AT&T, and Verizon have all confirmed that some users traveling internationally are experiencing disruptions in their roaming services. Customers have taken to social media to express frustration over the outage, with reports of difficulties in ordering rides, accessing banking services, and contacting loved ones abroad. The situation has been described as "dangerous" by some travelers, highlighting the impact on Americans overseas during the peak vacation season. Verizon has reported that 70% of its customers' calls and data connections are currently affected by the outage, while AT&T has stated that the issue lies outside its network. Syniverse, the third-party provider facing connectivity issues, has assured that it is working with network partners to restore full service. The company has acknowledged the inconvenience caused by the outage and has not provided further details on the cause of the problem. As the outage continues to disrupt international roaming services for American travelers, the carriers and Syniverse are under pressure to resolve the issue promptly. With customers facing challenges in communication and connectivity while abroad, the situation underscores the reliance on seamless roaming services for travelers and the need for swift resolution to minimize disruptions for those affected.

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