Saks Fifth Avenue denies dress return over deodorant stains

In the United States, a shopper named Paige faced a frustrating experience with Saks Fifth Avenue regarding a dress return. After purchasing the dress on June 27 and trying it on briefly, she decided to return it. However, after a month of waiting for her refund, she received the dress back on September 7 without any explanation. Upon contacting customer service, she learned that the return was denied due to alleged body odor and deodorant stains. Despite her insistence that the dress was in good condition, customer service representatives lacked the authority to override the decision. Paige's experience was not unique; she noted that several friends had similar issues with returns at Saks, including receiving incorrect items and being denied returns. This led to a broader discussion among customers about their negative experiences with the retailer's return policy. Eventually, a member of Saks' executive team reached out to Paige, offering a resolution by sending her a return label. While she felt relieved that her issue was being addressed, she remained concerned for others who might not receive their refunds. This situation highlights ongoing challenges with customer service and return policies at high-end retailers, prompting customers to share their frustrations online.