Trading Apps Crash as Thousands of Customers Lose Access
- Fidelity and other trading apps experienced significant outages shortly after the market opened.
- Investors reported being unable to log into their accounts, voicing frustrations on social media.
- The widespread app failures occurred during a time of heightened trading activity due to stock market surges.
On the morning of November 7, 2024, ordinary American investors faced significant challenges as several trading apps, including Fidelity, experienced severe outages. These problems began shortly after the stock market opened at 9:30 AM in New York, coinciding with a spike in trading activity due to rising stock prices. Investors took to social media to express their frustration, reporting issues like inability to log in. Many users described the app as completely unusable, with one comparison to Coinbase's app issues. Additional reports indicated that similar problems were occurring at UBS and Morgan Stanley, affecting a large segment of the investing public. Monitoring service Downdetector confirmed that issues were widespread, with thousands of customers logging complaint reports about their access problems. As the frenzy of trading continued, the downtime caused panic among investors who feared they were missing critical trading opportunities.