Nov 26, 2024, 12:00 AM

Florida moms lose Medicaid coverage due to computer glitch

state in the United States of America Deloitte

multinational professional services network founded in 1845

Highlights

In April 2023, Florida's Department of Children and Families discovered a system glitch that affected Medicaid eligibility for new mothers.
On May 31, several mothers, including a woman named Rokx, lost their coverage without proper communication about their eligibility or appeal processes.
The incident highlights serious flaws in Florida's Medicaid system, prompting criticism from patient advocates and lawmakers about the treatment of vulnerable populations.

Story

In Florida, a glitch in the computer system operated by Deloitte Consulting led to eligible new mothers incorrectly losing their Medicaid coverage in May 2023. This issue emerged during the state's Medicaid eligibility review process, which began in April 2023 as pandemic-era coverage protections ended. By March 2024, an estimated 19,802 women had been removed from pregnancy coverage, significantly affecting vulnerable families who rely on Medicaid, which covered about 44% of all deliveries in the state in 2022. Though some mothers regained their coverage through advocacy, the incident raised concerns regarding the adequacy of the state's communication about coverage cuts and the proper procedures for appeals.

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