DIDWW launches innovative phone.systems™ v3.0 with advanced capabilities

On December 3, 2024, DIDWW, a leading global provider of SIP trunking and messaging services, announced the launch of phone.systems™ v3.0 in Dublin. This significant release includes a dedicated app designed for business communication, enabling seamless integration with major CRM platforms such as Salesforce, Hubspot, Pipedrive, Zendesk, and Zoho. With these enhancements, the new PBX aims to streamline operations for businesses by offering features such as call journaling, automatic contact creation, and improved user management. The dedicated phone app is available across multiple platforms, including iOS, Android, MacOS, and Windows. It provides extensive softphone capabilities and functionalities like a shared contact directory, caller ID selection, and features to manage lost calls, enhancing everyday workflows in the business communication landscape. With user-friendly design principles in place, the app ensures an efficient experience for users navigating its features. DIDWW has also included AI-powered functionalities in the version 3.0 release, such as call transcripts, summaries, sentiment analysis, and key topic extraction. These advanced features allow users to gain insights into customer interactions, identify emotional cues, and balance their communication strategies effectively. Technical Operations Manager Marius Martinkus expressed pride in the new version, stating that it addresses the evolving needs of businesses in the fast-paced world of communication. Furthermore, the improved interface introduces exceptional scalability and user onboarding management enhancements, enabling businesses to adapt their voice configurations dynamically. The cloud PBX's instant activation capabilities ensure that users can easily assemble and access their voice systems from any web browser. This innovative approach positions phone.systems™ v3.0 as a leader in telephony and business communications moving forward.