Sep 8, 2024, 3:36 PM
Sep 8, 2024, 3:36 PM

British Airways sends Alice Dowling to wrong city on solo trip

Provocative
Tragic
Highlights
  • Alice Dowling, 19, missed her connecting flight to Newark due to delays at Heathrow and was rerouted to Boston.
  • Her parents were left in panic, not knowing her whereabouts until she contacted them from Boston.
  • Despite the ordeal, Alice is now at Camp America and plans to travel with friends before returning home.
Story

Alice Dowling, a 19-year-old, faced a distressing situation during her first solo trip when she missed her connecting flight to Newark due to delays at Heathrow Airport. British Airways staff informed her that she had to board a flight to Boston, as the alternative flight to JFK was fully booked. This unexpected change left her parents in a state of panic, unsure of their daughter's whereabouts until she managed to contact them from Boston. Upon arriving in Boston late at night, Alice found herself alone and without assistance, forced to spend the night on the cold airport floor until morning. Her parents, worried and frantic, spent over £400 trying to reach British Airways for information about their daughter’s situation. The lack of communication from the airline added to their distress, as they were unable to confirm her safety until she reached out herself. Despite the traumatic experience, Alice eventually made it to Camp America, where she is currently teaching dance and lifeguarding. Her parents had hoped for a smooth adventure for their daughter, but the ordeal at the airport turned into a nightmare. Looking ahead, Alice plans to travel with friends she made during her time in the States before returning home later this month. Her mother expressed a desire for her daughter to enjoy the rest of her trip, putting the stressful flight experience behind them.

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