Family Criticizes easyJet Over Disappointing Holiday Experience in Mallorca
- Family receives refund from easyJet after a disastrous hotel experience in Spain.
- Mark describes the hotel room as filthy and unsuitable even for a dog.
- The family's dream vacation turned into a nightmare due to the poor accommodation.
A family has expressed outrage over their £3,900 holiday to Spain, claiming that their stay at the three-star Hotel Club Es Talaial in Cala d'Or was marred by unsatisfactory conditions. Upon arrival on June 24, Mark and Nadia discovered that their accommodations were "dirty" and did not resemble the online images, with Mark stating, "You wouldn't have put a dog in there." The couple reported exposed wires, broken cupboards, and filthy restaurant tables, leading them to clean their own bathroom. Despite easyJet's efforts to address the family's complaints, including a partial refund of £200, Nadia remains dissatisfied. She described the holiday as "hell," emphasizing that the experience did not meet their expectations. When Nadia approached hotel staff with pictures of the promised rooms, she was informed that the better accommodations would require an additional fee, which they declined. The family was also disappointed by the limited food options available during their stay. The couple's frustration is compounded by the financial strain of the trip, as they had to borrow money to afford the holiday. Mark lamented that the money spent felt wasted, stating, "I threw their money down the drain." The family is determined to seek further compensation, highlighting the emotional and financial toll of their experience.