Connex wins CCaaS Reseller of the Year at Verint Engage 2024 in Orlando

Connex Telecommunications has achieved a significant milestone by being awarded the CCaaS Reseller of the Year at the Verint Engage 2024 conference, which took place in Orlando, Florida. This recognition underscores Connex's dedication to providing exceptional customer service and innovative customer experience (CX) automation solutions. The event, hosted by Verint, is an annual gathering that celebrates customer success and promotes advancements in CX automation and artificial intelligence. The award was presented to Connex among a competitive field of partners from North and Latin America, highlighting the company's expertise and successful history in utilizing the Verint Open Platform. This platform is designed to help organizations enhance their customer interactions and drive transformative experiences. Connex's commitment to leveraging cutting-edge technology has positioned it as a trusted partner for businesses aiming to improve their customer experience. Peter Manickavasagar, COO of Connex, expressed gratitude for the recognition, emphasizing the honor of being named alongside other distinguished partners in the industry. This accolade not only reflects Connex's hard work and dedication but also reinforces its status as a leader in the CCaaS sector. The recognition at Verint Engage 2024 is expected to further bolster Connex's reputation and attract new clients seeking to elevate their customer experience through AI and cloud-based solutions. As the demand for effective CX automation continues to grow, Connex is well-positioned to meet the evolving needs of organizations in this space.