Jul 23, 2024, 5:00 AM
Jul 23, 2024, 5:00 AM

Travel Tips for Lanzarote

Highlights
  • Simon Calder shares insights on various travel questions regarding Lanzarote.
  • He discusses airline obligations and the topic of cash compensation for travelers.
  • His tips are aimed at helping travelers navigate their journey to this popular Canary Island.
Story

As travelers embark on their journeys, many face unexpected challenges, such as flight cancellations. One group of holidaymakers is currently stranded in Kos, attempting to return to Belfast after their flight was canceled. Under European regulations, airlines are obligated to provide alternative travel arrangements for passengers affected by cancellations, even if it means booking them on rival carriers. Travel insurance can also play a crucial role in these situations. If a delay occurs due to circumstances beyond a passenger's control, insurers typically extend coverage until the airline can arrange a return home. In the event of a claim, passengers may need to secure written confirmation from the airline detailing the reason for the delay and the new departure time. Additionally, many policies offer compensation for significant delays, often around £25 for every 12 hours late. In a positive turn, Tui, the travel company involved, has issued a discount voucher for future holidays to affected customers. However, passengers should be aware of their rights regarding compensation for flight cancellations or delays exceeding three hours. This includes potential claims for hundreds of pounds, as weather and air traffic control issues are also considered valid reasons for compensation. As the situation unfolds, it may lead to a test case regarding the recent IT outage affecting flights, which could garner significant attention and potentially benefit other stranded passengers seeking compensation.

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