Sainsbury's customers threaten to leave after checkout changes
- Sainsbury's has increased self-service checkouts at its Chippenham store to meet customer demand.
- Customers have reported long queues at manned tills, leading to frustration and complaints.
- Some shoppers are considering switching supermarkets due to the poor shopping experience.
In the UK, Sainsbury's has faced backlash from customers following the introduction of more self-service checkouts at its Chippenham store on Bath Road. This change was made to meet customer demand but has resulted in significant complaints regarding long queues at manned tills. Customers have reported that the removal of half the manned tills has led to frustrating shopping experiences, with some stating that the self-service options have only exacerbated wait times. Regular shoppers like Steven Pope and Andy Bowman expressed their dissatisfaction, indicating a preference for human interaction over automated systems. They fear that the situation may worsen as the busy Christmas shopping season approaches. Despite the criticism, some customers appreciate the self-service checkouts, valuing the speed and convenience they offer. Sainsbury's has acknowledged the feedback and stated that they regularly review their services to ensure a convenient shopping experience for all customers, maintaining a balance between self-service and manned checkouts.