Millions of Social Security Recipients Required to Transition to New Login Portal
- The Social Security Administration has announced that beneficiaries will soon be required to switch to a new login portal for accessing their account information.
- This transition aims to enhance security and improve user experience.
- Beneficiaries are urged to make the change promptly to avoid disruption in accessing their accounts.
The Social Security Administration (SSA) has announced that millions of recipients will need to switch to a new login portal to access their online account information. Users who created a My Social Security account before September 18, 2021, must transition to a Login.gov account to continue using online services. Currently, over 5 million users have already adopted two-step authentication and do not need to create a new account, but approximately 46 million users still need to make the switch. A spokesperson for the SSA indicated that the agency is in the early stages of this transition and has not set a final deadline for the remaining users. Current account holders will be prompted to switch to Login.gov upon logging in with their existing credentials. Once the transition is confirmed, users will regain access to their personal "my Social Security" services. The SSA aims to alleviate its ongoing "customer service crisis" through this change, which is expected to reduce long wait times for callers. Recent statistics show that the average call duration has decreased from 42 minutes in November to 24 minutes in April, with a goal of reaching 32 minutes by September 2025. Social Security Commissioner Martin O'Malley emphasized the importance of the "my Social Security" accounts, which are free and allow users to manage their benefits, request card replacements, and check application statuses, thereby streamlining the process for the public.