Royal Mail to halt Saturday second-class deliveries from July 28

In the United Kingdom, the regulator Ofcom has granted Royal Mail approval to discontinue Saturday deliveries for second-class mail, effective from July 28, 2023. This overhaul is set against a backdrop of declining letter volumes and aims to enhance the viability of the universal postal service. Alongside this change, Ofcom confirmed that Royal Mail must continue to deliver first-class mail from Monday to Saturday while retaining the delivery target for second-class letters within three working days. These significant reforms followed extensive consultations that highlighted the need for urgent adjustments in the postal sector. Ofcom's decision reflects an evolving landscape where fewer letters are sent, and the cost of postage has become a pressing concern for many consumers. In conjunction with the discontinuation of Saturday deliveries for second-class post, the regulator initiated a review of stamp pricing to address affordability issues. Furthermore, there will be new backstop targets enforced; 99% of all mail must be delivered no more than two days late, seeking to improve reliability in the postal service despite the operational changes. The changes are expected to save Royal Mail between £250 million and £425 million annually, bolstering the organization's financial foundation in a time marked by significant losses and performance challenges. Prior to Ofcom's reforms, Royal Mail faced scrutiny for failing to meet delivery targets, prompting an urgent need for structural adjustments to align with consumer needs and market conditions. Ofcom's group director for networks and communications, Natalie Black, stated that these reforms are essential for improving service and sustainability within the postal sector. While the decision to eliminate Saturday second-class deliveries is seen as necessary for Royal Mail's survival, there are concerns about the implications for consumers who depend on reliable mail services. Critics, including Citizens Advice and the Liberal Democrats, argue that these changes might leave vulnerable groups without adequate service. The government has expressed the need for Royal Mail to work with unions and employees to maintain a standard of service that reflects public expectations and ensures affordability and accessibility in postal services across the UK.