Toto warns: don’t wipe your toilet seat with toilet paper!

In Japan, Toto, a renowned manufacturer of toilets, has recently issued a cautionary notice to customers regarding the maintenance of their Washlet bidet toilets. This comes in light of numerous complaints from users who reported scratches and discoloration on the plastic resin toilet seats soon after installation. A spokesperson from the company elucidated that the seats are constructed using a specific type of plastic resin selected for its resilience against various cleaning agents and its ability to be shaped into intricate designs. However, repeated use of toilet paper for cleaning has been found to cause minor scratches that accumulate over time, leading to dirt retention and visible discoloration. To mitigate this issue, Toto has proposed an alternative cleaning method which involves using soft, damp cloths paired with a diluted kitchen detergent to properly clean the seats without inducing scratches. The company acknowledges the growing concerns regarding this matter, and they are actively engaging in research to find materials that would better resist scratches in the future. Nevertheless, for the time being, there are no immediate plans to alter the current resin material utilized for the toilet seats. The situation has sparked discussions on social media, where dissatisfied customers have shared their experiences regarding the issues with their Toto toilets. In light of these developments, it is essential for consumers to follow the manufacturer's recommendations to prolong the life of their toilet seats and maintain their intended appearance. This advice serves as a stark reminder of the significance of using appropriate cleaning methods for specific materials. By adhering to these guidelines, users can avoid unnecessary damage and enjoy the quality that Toto aims to provide through their specialized products. Overall, this incident illustrates the challenges faced by companies in ensuring customer satisfaction, particularly when it comes to maintaining the quality of their products. As Toto continues to explore alternative materials, consumers are advised to stay informed and to use the suggested cleaning techniques to preserve their Washlet toilet seats effectively.