Nov 27, 2024, 2:20 PM
Nov 27, 2024, 2:20 PM

Homeowner accuses solar panel company of misleading cost claims

Highlights
  • Patricia Khan claims she was misled by Attyx about the true costs of solar panel installation.
  • She says her attempts to cancel the contract have been ignored while pressures from the company persist.
  • The growing number of complaints against Attyx raises concerns about deceptive sales practices targeting seniors.
Story

In Queens, New York, Patricia Khan, a 77-year-old homeowner, has expressed concern over misleading practices by the solar panel company Attyx. After receiving what she thought was a low-cost solar panel deal combined with a new roof, she was shocked to find the monthly payments would exceed $400, totaling more than $100,000. This unexpected cost is unaffordable for her as she lives on a fixed income. Additionally, she claims that extra pages were added to her contract without her knowledge. Despite her attempts to terminate the agreement via various channels, she has faced pressure from Attyx to complete the installation. Her situation is compounded by an uncomfortable sense of embarrassment regarding the entire ordeal. Attyx has asserted that it is dedicated to customer satisfaction, stating that they explained the terms properly and have tried to resolve the issue amicably. Furthermore, Claver Campbell, another resident from Jamaica, Queens, has filed a federal lawsuit against Attyx for similar allegations of deceptive practices targeting vulnerable individuals, particularly seniors. The Legal Aid Society is involved, highlighting the prevalence of high-pressure sales tactics aimed at the elderly. Advocates warn that not everyone qualifies for tax incentives related to solar panel installations, which adds to the complexities and potential financial pitfalls of such agreements. This situation illustrates the potential for exploitation in the solar industry, particularly in how seniors can be misled into contracts with hidden details that carry significant financial burdens.

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