PSE&G shines with prestigious reliability awards recognition
- PSE&G won two prestigious awards for reliability performance and customer engagement on November 26, 2024.
- These recognitions are based on system reliability statistics that measure the frequency and duration of outages.
- PSE&G's efforts in improving service reliability and customer communication have positioned them as leaders in the utility sector.
On November 26, 2024, Public Service Electric & Gas (PSE&G), the largest utility in New Jersey, was awarded the 2024 ReliabilityOne Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area. This award marks another milestone for PSE&G, as they also secured the 2024 ReliabilityOne Outstanding Customer Engagement Award for the second consecutive year. ReliabilityOne Awards are prestigious recognitions given annually to utilities that excel in reliability performance and customer service. The selection process is based on detailed statistical analysis measuring the frequency and duration of customer outages, highlighting the significant efforts utilities make to maintain service standards. PSE&G's success is attributed to its diligent approach to enhancing electric service reliability through substantial investments in modern technology and infrastructure upgrades. Their strategy not only aims at reducing outages but also focuses on fostering clear communication channels with customers regarding outage reporting and restoration efforts. John Latka, senior vice president of PSE&G Electric Transmission and Distribution, emphasized the need for ongoing transparency and interaction with customers, stating that these practices are crucial for building trust as their customers' energy provider. Moreover, the awards not only showcase PSE&G's commitment to reliability but also reflect a broader industry trend aimed at improving operational efficiencies and customer engagement. Dave Johnson, PSE&G's vice president of Customer Care and Chief Customer Officer, expressed thrill at the recognition, noting that customer engagement remains a top priority for the utility. This emphasis on a customer-first approach aligns with contemporary expectations of utility providers, where service quality and customer satisfaction are key benchmarks. PSE&G's reputation as a reliable utility is comprehensive, having achieved the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region consecutively for 23 years. They have also been recognized for their energy efficiency initiatives, winning the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category for the third year in a row. These achievements reinforce PSE&G's long-standing commitment to supporting communities by providing affordable and reliable electricity while adhering to environmental sustainability standards.