American Water Cyberattack Leads to Billing Pause
- American Water detected unauthorized activity indicating a cyberattack on Thursday.
- The company has paused billing and assured customers that no late charges will apply during the investigation.
- Staff are working continuously to investigate the attack and restore normal operations.
On a Thursday, American Water, the largest regulated water and wastewater utility company in the United States, detected unauthorized activity indicating a cyberattack. Based in New Jersey, the company serves over 14 million customers across 14 states and 18 military installations. In response to the incident, American Water took immediate protective measures, including shutting down certain systems to mitigate potential damage. The firm has assured customers that their facilities and operations remain unaffected by the attack. Law enforcement has been notified, and the company is cooperating with authorities to investigate the incident thoroughly. During this period, American Water has paused billing to customers and assured them that no late charges will be incurred while their systems are down. The company is committed to resolving the situation and restoring normal operations as quickly as possible, with staff working diligently around the clock to assess the full scope of the cyberattack.