Elderly couple stranded in Corsica apartment due to broken lift

An elderly British couple, Rose and Peter Bailey, are facing significant challenges during their holiday in Corsica due to a broken lift in their apartment building. They are staying on the eighth floor and have been unable to use the lift since their arrival two days ago, which has been out of order for over a week. The couple, both in their seventies, are particularly vulnerable; Peter suffers from Primary Progressive Aphasia, a form of dementia that affects his understanding and mobility. Rose expressed her frustration after discovering the lift was broken upon arrival, as they had specifically chosen this accommodation for its lift access. Climbing the 88 stone steps has left them exhausted and worried about Peter's safety, as he is unsteady on his feet. Despite reaching out to Booking.com for assistance, they were informed that the lift would be repaired soon, but no action has been taken. The couple has attempted to seek a refund or a room change but have been met with resistance from both the property owners and the booking platform. Rose highlighted the distressing situation, stating that they have been left without food and that she had to venture out alone to buy groceries, which added to her stress. This unfortunate situation has overshadowed their holiday, leaving them feeling trapped and disappointed. Rose emphasized the moral responsibility of the booking platform and property owners to ensure their customers' well-being, especially given their circumstances.