Father outraged after Ryanair offers £3.30 vouchers for a 24-hour delay

In Poland, an Edinburgh father, Gary Lindsay, faced significant challenges as he attempted to return home with his two daughters after a vacation in Krakow. On November 27, their planned flight to Edinburgh was disrupted by dense fog, resulting in multiple delays throughout the day. Initially scheduled to depart at 11:25 am, the flight's time was pushed back several times, causing immense frustration among passengers. Eventually, Lindsay and other travelers boarded the aircraft, only to discover further complications as the plane's engine malfunctioned during their wait on the runway. With only 325 meters of visibility required to take off, and the minimum for their flight being 350 meters, they were unable to leave that day, forcing Lindsay and his daughters to stay overnight in Krakow. Lindsay's troubles escalated as he had to find accommodation unexpectedly, which added to his financial burden. He reported spending approximately £141 on a hotel room, meals, and transportation, a cost he believed would be recognized for reimbursement with Ryanair. However, upon receiving their response, Lindsay was outraged to find that the airline offered only £3.30 meal vouchers for the inconvenience. He highlighted that such compensation was insufficient, particularly considering the cost of an average coffee at the airport—£4.50. Feeling the situation was unfair, Lindsay criticized Ryanair's treatment of its passengers, emphasizing that customers deserve a certain level of respect and care, especially during operational disruptions. The subsequent morning brought additional frustration as the rescheduled 7 am flight was delayed due to crew unavailability. Despite the airline's assurance that passengers were informed of their options and issued refreshment vouchers, many felt let down during this challenging experience. Lindsay, having submitted his receipts five days prior to this new delay, was still awaiting a resolution and reimbursement from the airline. Given the weather-related delays affected all airlines operating to and from Krakow, Ryanair issued an apology, acknowledging the inconvenience caused. However, the family's experience highlighted a significant gap in customer service and support during airline disruptions, leaving many travelers questioning the adequacy of compensation policies and their treatment during unforeseen circumstances.