Nuns field growing calls about pope's health at Vatican switchboard

In recent days, the nuns operating the Vatican switchboard have experienced a surge in calls regarding Pope Francis's health as he remains hospitalized in Rome. This unusual influx of inquiries includes well-wishers, many of whom express a desire to speak directly with the Pope or send him messages of support. The Pious Disciples of the Divine Master sisters are tasked with answering these calls, and they strive to provide comfort and guidance, treating each caller with respect and sensitivity. The nuns handle between 50 and 70 calls daily, often assisting with inquiries directed at various Vatican offices or officials using large yearbooks and directories. Many of the calls relate to logistical matters, particularly with the upcoming Holy Year in 2025 anticipated to draw millions of pilgrims to Rome. However, they also encounter individuals distressed by personal issues, prompting the sisters to offer emotional support. Sister Simona, one of the switchboard operators, notes the uniqueness of every call, emphasizing the varied human experiences they connect with each day. Pope Francis has built a reputation for personal outreach and a relaxed demeanor, contrasting sharply with traditional expectations of formality for someone in his position. This has led some callers to expect a direct conversation with him, highlighting the pontiff's approachable style. The nuns, including Sister Anthony from the Philippines, have cultivated a compassionate perspective and treat each caller's concerns earnestly. Sister Anthony recalled a recent interaction with a Muslim woman who expressed admiration for the Pope and inquired about his well-being, reflecting the broad appeal he commands across different communities. Despite the challenges faced by the church, particularly regarding criticisms or occasional hostility, the nuns emphasize their role as a supportive voice during these uncertain times. With a diverse team hailing from various countries, including Italy, Poland, and the Philippines, the sisters aim to maintain a human element in their correspondence, providing consolation and fostering a sense of hope amid otherwise difficult circumstances. Mother Micaela, the order’s mother superior, articulated the profound responsibility the sisters feel to embody a caring voice, striving to communicate not only information but also the values of the Catholic Church.