Verizon Outage Hits Thousands Across US on Monday Morning
- Thousands of Verizon users across the US reported service outages starting around 8 AM ET on Monday.
- Major cities such as New York City, Washington DC, and Phoenix experienced significant disruptions, with many users unable to make calls or access the internet.
- This marks the second outage in less than two weeks, raising concerns among customers about the reliability of Verizon's services.
On Monday morning, Verizon experienced a significant outage affecting thousands of users across the United States. Reports began surfacing around 8 AM ET, indicating that customers were unable to make phone calls, send text messages, or access the internet. Major cities such as New York City, Washington DC, and Phoenix were among those most impacted. This incident marks the second outage for Verizon in less than two weeks, following a previous disruption on September 30. According to Downdector, a website that tracks service outages, approximately 69% of users reported issues with mobile phone service, while 21% faced problems with 5G Home internet. A small percentage, about 2%, indicated they had no signal at all. The outage has sparked frustration among customers, many of whom took to social media to express their dissatisfaction, with some threatening to switch providers if the issues persist. Despite the widespread complaints, Verizon has not officially acknowledged the outage. However, their support team has been engaging with users on social media to gather information about the problems being experienced. This proactive approach aims to address customer concerns and provide assistance during the disruption. The scale of the outage remains unclear, as Verizon serves over 143 million users in the US. The company’s ability to resolve these issues promptly will be crucial in maintaining customer trust and satisfaction in the face of repeated service disruptions.