Fusion8 Ltd faces refund delays after losing accreditation

In the UK, a solar power firm named Fusion8 Ltd has encountered significant operational challenges since it was removed from a recognized council-endorsed energy scheme. Customers, particularly in Hampshire and Berkshire, have been trying to reclaim deposits for services that were never delivered. The issue surfaced on May 1, 2025, when Fusion8 notified customers that the refund process was on hold. This decision followed earlier communications with clients regarding the firm's inability to conduct installations due to the loss of their Customer Code accreditation. The operator of the Solar Together program, iChoosr, had already informed affected customers in April that Fusion8 would no longer be able to fulfill any work related to the initiative. Customers reported receiving little to no communication from the firm, raising concerns about delays in responses and the overall lack of updates on refund statuses. With over a dozen complaints surfacing on public platforms like Trustpilot, many clients expressed frustration over being left without clear timelines for their refunds. Fusion8's assertion that they were working hard to communicate with affected customers conflicts with individual experiences reported, where clients felt abandoned and uninformed, leading to a loss of trust in the company's services. Moving forward, Hampshire County Council advised customers to directly contact iChoosr to arrange for their refunds amid escalating frustrations over the situation. Although Fusion8 claimed they were attempting to process refunds and address customer concerns, the reality for many remained starkly different, leading to skepticism about their operational capabilities. The incident highlights the challenges faced by consumers in the green energy sector, particularly when companies do not adhere to regulatory standards and customer service commitments.