Marc Benioff Critiques Copilot as Clippy 2.0
- Marc Benioff criticized Microsoft's Copilot, calling it 'Clippy 2.0' and expressing disappointment in its accuracy and performance.
- He referenced a Gartner report indicating that only 6% of IT leaders had adopted Copilot, highlighting its low acceptance.
- Benioff believes Salesforce's Agentforce will lead the market, suggesting that Copilot may not have a future.
In October 2024, Salesforce CEO Marc Benioff criticized Microsoft's AI product, Copilot, during a podcast interview. He described it as 'Clippy 2.0,' referencing the infamous Microsoft assistant that was widely regarded as a failure. Benioff's comments came amid a prolonged rivalry with Microsoft, where he expressed disappointment in Copilot's performance and accuracy. He cited a Gartner report indicating that only 6% of surveyed IT leaders had successfully adopted Copilot in their organizations. In contrast, he promoted Salesforce's own AI product, Agentforce, which aims to enhance decision-making in various business sectors. Benioff believes that Agentforce will lead the market, while he doubts Copilot's longevity and customer acceptance. This ongoing feud highlights the competitive landscape of AI technology and the differing perspectives on product effectiveness between the two tech giants.