Child abandoned by BA late at night during solo travel
- A 14-year-old girl traveling alone with British Airways faced significant distress when she was left unattended late at night in a foreign country.
- Her family communicated with ground staff, who assured them that the girl would be accompanied until her relative arrived, but this promise was not fulfilled.
- British Airways has since apologized for the incident, offered to cover the family's expenses, and emphasized their commitment to the safety of unaccompanied minors.
In a troubling incident involving a minor traveling alone, a 14-year-old girl experienced abandonment late at night while flying with British Airways. The situation escalated when her family, concerned for her safety, attempted to communicate with ground staff in French. They sought assurance that she would not be left alone and would be accompanied until her relative arrived to collect her. Unfortunately, the promised support was not provided, leading to significant distress for both the girl and her family. The family incurred additional costs of approximately £600 as they felt compelled to travel to France to bring her home. British Airways, recognizing the gravity of the situation, has since reached out to the family to express their apologies for the distress caused. They have committed to covering the expenses incurred by the family and have promised compensation for the incident. The airline emphasized its policies regarding the safety of unaccompanied minors, stating that they take such matters very seriously. They aim to ensure that vulnerable customers are well cared for, especially during flight disruptions. This incident raises important questions about the protocols in place for unaccompanied minors traveling with airlines, highlighting the need for stringent measures to prevent similar occurrences in the future.