TopView accuses Aurora of misconduct in fierce bus company feud

In recent months, New York City has witnessed escalating tensions between rival double-decker tour bus companies, TopView and Aurora Tourism Services, also known as Iconic Tours. The conflict sparked a series of allegations, with TopView suing Aurora for allegedly engaging in unfair practices intended to undermine their operations. Among the claims made by TopView are accusations that Aurora drivers are poorly treated, leading to instances of buses being abandoned in prominent locations, such as Times Square. This claim surfaced alongside allegations of regulatory violations, including operating without proper permits and using unlicensed ticket sellers to mislead tourists. TopView, which maintains a fleet of over 40 buses, documented numerous violations allegedly committed by Aurora, including instances where their buses were found lacking required vehicle license plates. In a 39-page filing, TopView reported severe noncompliance with city regulations, stating that Aurora had operated multiple buses with identical license plates at the same time and had utilized unauthorized stops, all of which threaten the integrity of the hop-on, hop-off bus service industry. This competitive strife intensified as both companies exchanged accusations, with Aurora countering with claims of workplace violence and customer harassment by TopView. As the situation developed, both companies' disputes escalated to include public complaints from Aurora drivers regarding unpaid wages and accusations of harassment against company personnel. Aurora countered these claims by asserting compliance with all relevant regulations and attributing the absence of license plates to theft rather than operational negligence. They also defended their operational practices, highlighting that they manage several additional stops currently under review by city authorities. The ongoing legal battle reflects deeper issues within the tourist bus industry in New York City, culminating in a public dispute that has shocked locals and tourists alike. The allegations against both companies come amid an investigation by city regulators into their operational practices, revealing potential systemic issues related to compliance with transportation regulations, service quality, and fair competition. This feud not only affects the companies involved but also casts a shadow over the reputation of the tourist transportation industry in New York City, raising concerns about the safety and reliability of services offered to visitors.