San Jose woman faces chaos as hundreds of packages flood her home from Amazon
- A woman in San Jose has been overwhelmed by hundreds of Amazon packages not meant for her, leading to major disruptions in her life.
- These packages contained faux-leather car seat covers from a Chinese seller, which perpetually blocked access to her home.
- After more than a year of receiving these deliveries, Amazon has finally begun to address the issue following media coverage.
In the United States, a San Jose woman experienced a nightmare scenario starting over a year ago when she began receiving heavy packages that were not intended for her. The influx of packages, which were mostly faux-leather car seat covers from an online seller called Liusandedian based in China, filled her driveway, mailbox, and front porch. This continual delivery of packages severely disrupted her daily life, making it particularly challenging for her 88-year-old disabled mother to enter the home during this time. The woman, using the pseudonym 'Kay,' reported that the situation escalated after receiving just one package. Realizing that these boxes were, in fact, misdelivered sales meant for other customers, she attempted to contact Amazon and the seller multiple times. Unfortunately, Liusandedian had mistakenly registered Kay's address as the 'return address' on their shipping labels, leaving her inundated with products that neither she nor her neighbors had ordered. The seller’s actions appeared to violate Amazon’s return policy, which mandates sellers to provide a valid U.S. return address or refund policies to their buyers. Frustrated by the unending stream of packages, Kay filed over six complaints with Amazon, which proved ineffective. Instead of acknowledging its responsibility, Amazon suggested that Kay simply donate the items or take them to USPS and FedEx. Customers who purchased the car seat covers also found themselves in tough situations; many expressed outrage over long waits for refunds and high return shipping costs. It wasn't until a local news outlet reported on Kay's plight that Amazon took action to resolve the matter. Following the media coverage, Amazon began the process of picking up the excessive number of packages that plagued Kay's home, promising to crack down on these kinds of seller violations moving forward. The distressing experience highlighted significant challenges faced by consumers when dealing with international sellers and return policies on platforms like Amazon, raising questions about seller accountability and customer service practices.