Verizon Innovates with Responsible AI and Data Analytics

In the United States, Verizon has been leveraging data, analytics, and artificial intelligence (AI) to enhance its operations and customer experience. Under the leadership of CDO Sekar, who has been with the company for over two decades, Verizon has focused on responsible AI deployment and data governance. The company has invested in AI technologies for over a decade, utilizing predictive and generative AI to create new products and revenue streams. This strategic approach aims to modernize operations and improve customer interactions by predicting customer needs and pairing them with the right agents during service calls. Verizon emphasizes a culture of Responsible AI, guided by ethical principles to ensure positive impacts on customers and stakeholders. The commitment to AI innovation is a collaborative effort across all levels of the organization, reflecting a strong leadership focus on ethical technology use.