Fujitsu transforms Mitsubishi Electric Engineering processes with SAP Signavio
- Fujitsu Limited has concluded an agreement to transfer all shares of Fujitsu Communication Services Limited to Persol Business Process Design Co., Ltd.
- The share transfer is set to take place on February 3, 2025, as part of Fujitsu's strategy to expand its service solutions.
- This collaboration aims to improve business processes and enhance customer satisfaction through combined strengths.
In Kawasaki, Japan, Fujitsu Limited has announced plans to transfer its entire shareholding in Fujitsu Communication Services Limited to Persol Business Process Design Co., Ltd. This agreement was concluded on December 11, 2024, with the share transfer expected to be finalized by February 3, 2025. Fujitsu's decision is part of a broader strategy aimed at expanding its service solutions, which aligns with the medium-term management objectives put forth in May 2023. The company aims to enhance corporate value and improve productivity by leveraging both Fujitsu's and Persol's strengths in the industry. Fujitsu Communication Services specializes in the provision of contact center and service desk operations, and this transition is designed to bolster its capabilities in these areas. Fujitsu has been emphasizing the importance of developing human resources that can support digital transformation. This move is expected to further enhance Fujitsu's ability to meet customer demands effectively through the cooperative engagement of both companies. Moreover, the share transfer is projected to bring about economies of scale as well as improvements in business process outsourcing (BPO) and customer experience (CX). By integrating Persol's resources and expertise, Fujitsu anticipates an opportunity to refine its offerings and achieve higher levels of customer satisfaction, which is critical in today's competitive digital service landscape. The initiative echoes Fujitsu's commitment to innovation and sustainability, driven by the overarching goal to contribute positively to society. The firm’s broad portfolio of services, which encompasses computing, networks, AI, data and security, and converging technologies, is the foundation for its focus on sustainable transformation and alignment with global SDGs. This strategic shift not only encapsulates business aspirations but also reflects the growing necessity for industry players to adapt and evolve to better meet the complexities of modern technological demands.