Ticketmaster Implements Authentication for Ticket Transfers After Hack

In the United States, a recent incident involving Ticketmaster highlighted concerns over ticket security after a customer, Lisa Bell, lost over $700 worth of Philadelphia Eagles tickets due to unauthorized transfers from her account. After reaching out to CBS News Philadelphia for assistance, Bell was able to recover her tickets, which she successfully transferred to her daughter. During this process, she discovered that Ticketmaster had implemented a verification process requiring an authentication code for ticket transfers, although she did not receive such a code when her tickets were initially stolen. This raises questions about the consistency of Ticketmaster's security measures, as their website states that two-factor authentication is only triggered under specific circumstances, such as printing tickets or changing email addresses on unrecognized devices. The lack of clarity regarding when this verification process is applied has left many customers confused and concerned about the safety of their accounts. Despite multiple attempts to get clarification from Ticketmaster, CBS News Philadelphia has not received a response, leaving customers uncertain about the effectiveness of the company's security protocols.