Peapack Private Bank & Trust appoints Carlos A. Pacheco as senior vice president
- Peapack-Gladstone Financial Corporation announces the promotion of Carlos A. Pacheco.
- Pacheco will focus on enhancing client interactions and implementing new strategies.
- This promotion reflects the bank's commitment to improving client services and satisfaction.
On April 2, 2025, Peapack-Gladstone Financial Corporation, a New Jersey-based bank holding company, announced the promotion of Carlos A. Pacheco to Senior Vice President and Director of Enterprise Client Experience. In this newly defined role, Pacheco is tasked with developing and implementing strategies to enhance client experiences across the organization. He aims to lead initiatives that ensure every interaction is not only positive but also impactful, focusing on executing experience management strategies that boost client satisfaction. Pacheco will oversee the bank's client relationship surveys aimed at identifying improvement areas, and he is set to spearhead the adoption of artificial intelligence initiatives to enhance client interactions. Additionally, he will implement transformative changes across the organization's client contact center and drive bank-wide process improvements. His commitment to fostering a collaborative environment is intended to align the bank's strategies with client needs and expectations. Having joined Peapack Private in 2018, Pacheco has successfully managed various operations including deposit operations and electronic banking divisions. His leadership has emphasized process automation and enhanced the bank's digital banking strategies, underscoring the importance of modern technology in banking operations. His broad experience of 25 years in the banking sector includes significant roles in other institutions such as New Jersey Community Bank and 1st Constitution Bank, where he demonstrated strong capabilities in operations management. Pacheco’s educational background includes attending The College of Staten Island and completing various financial training programs. As Peapack-Gladstone Financial Corporation continues to evolve within the competitive banking landscape, Pacheco's promotion signals a strategic move to prioritize client experience, aiming to strengthen the company’s commitment to unparalleled client service.