Uber Eats rider in Liverpool stamps on food order during delivery

On September 2, Hannah ordered a £30 lunch from Maggie Fu in Liverpool through Uber Eats. When the delivery rider arrived, he demanded to know her address before picking up the order, which led to a confrontation. Hannah insisted that he would receive her address only after he had collected the food, but the rider became increasingly agitated. He claimed that Uber, not Hannah, was his employer, and refused to hand over the food. During the altercation, the rider shouted that Hannah would not be receiving her food and proceeded to stamp on the takeaway, which was captured on video. Hannah recorded the incident and reported it to Uber, expressing her disbelief at the rider's behavior. She noted that the delivery person did not match the profile shown in the app, raising concerns about the service. Uber Eats responded to the incident by acknowledging the unacceptable behavior of the rider. They assured Hannah that they would take appropriate action against the courier and refunded her for the order. Additionally, they informed her that changes would be made in the application to prevent future pairings with that delivery partner. This incident highlights the challenges faced by food delivery services in ensuring the professionalism of their couriers. It raises questions about the vetting process for delivery drivers and the measures in place to protect customers from unprofessional conduct during food deliveries.