Fort Worth family faces disaster after storage mishap

In Fort Worth, Texas, a family faced a staggering loss after their belongings were damaged during a period of long-term storage. Ashley Pettibon reported that her furniture, which was in excellent condition when placed in storage in the summer of 2022, arrived back covered in mold and appearing worn. The Pettibons had sold their home and opted for a smaller living arrangement while their dream home was being built. Seeking convenience, they hired Callbox, a storage and moving company known for its detailed cataloging of stored items. In a turn of events, Callbox was acquired by Clutter, which claimed to offer secure and clean storage facilities. However, when it came time for the Pettibons to reclaim their items, they were shocked at the condition in which they found them. Pettibon lamented that about 75% of her belongings were severely damaged or rendered unusable, classifying the situation as a 'disaster'. To seek restitution, Pettibon filed several claims as directed by Clutter but found the process challenging, especially when it came to sourcing replacement options for items with sentimental value, like antiques. Though Clutter offered some financial relief, Pettibon argued that the compensation was not commensurate with her losses, having spent over $50,000 in storage fees alone. Clutter defended their operations, stating that less than 1% of items stored lead to claims for loss or damage, but their lack of responsiveness to specific inquiries regarding Pettibon's situation raised further concerns among customers regarding the company's trustworthiness. The Pettibons now have turned their case over to an attorney, highlighting the increasing frustration that many customers feel toward Clutter as reflected in numerous complaints made to the Better Business Bureau.