Japan Airlines tests AI tech to cut flight delays from carry-on luggage

In Japan, Japan Airlines Co., Ltd. (JAL) and NEC Corporation (NEC) launched a trial of an innovative baggage counting solution from April to September 2024 at Tokyo International Airport (Haneda). This AI-powered system analyzed the quantity and types of carry-on baggage at boarding gates, addressing a significant contributor to flight delays. The trial aimed to evaluate detection and classification accuracy of baggage analysis, as well as alert timing for exceeding overhead storage limits, thereby ensuring smoother boarding experiences. Captured footage from installed cameras was processed in real-time to estimate space required for cabin baggage, alerting staff when capacity thresholds were met. The background of the trial highlights that excess cabin baggage causes delays and congestion, impacting on-time performance. By monitoring baggage more effectively, JAL seeks to implement the solution to optimize departure schedules and customer experience in the future. The solution collects crucial data regarding baggage amounts and alert frequencies, enabling the airline to devise practical measures to tackle issues related to baggage storage. JAL aims to further leverage digital technologies to enhance operational efficiency and customer satisfaction. Moving forward, the integration of this AI technology is expected to bring transformative changes to boarding processes and alleviate the stress passengers often encounter with overhead storage. This joint effort underscores the dedication of both JAL and NEC to innovate within the airline industry and adopt solutions that contribute to a more seamless travel experience, ultimately reducing the risk of delays and improving punctuality. As the airline prepares to deploy this advanced solution more widely, the collaboration with NEC emphasizes a shared vision for optimizing air travel technology through digital transformation services.