Mother outraged after toddler's trolley collapses in Asda

In Glasgow, Scotland, on October 19, 2024, an incident occurred at an Asda superstore where Heather Wilson's 11-month-old daughter fell from a trolley seat that collapsed while they were using an automatic walkway. The failure of the trolley resulted in the toddler being sent 'down with a bang', causing immediate distress. Wilson described how one side of the trolley lacked necessary plastic components, contributing to the unsafe situation. Despite the alarming nature of the incident, store staff reportedly responded inadequately at the time, offering a replacement trolley rather than immediate medical attention or concern for the child's wellbeing. After the mishap, Wilson expressed her shock and continued with her shopping, still upset about the incident. She was frustrated by the response from the store, particularly the lack of proactive measures to check for defects in the trolleys. According to her, the customer service did not take the situation seriously enough, and even though store management promised to follow up, no one had contacted her by the time she left the store. Wilson felt compelled to warn other parents about the potential dangers associated with such faulty equipment. She was particularly concerned about the risk of head injuries for children if they were to fall improperly from such a seat. Expressing her disappointment in Asda's handling of the situation, she criticized the company for not prioritizing customer safety and communication. Asda did respond to the incident, apologizing for the experience and confirming that they would inspect and repair all trolleys in the store. The company welcomed Wilson back to discuss the matter further, looking to improve their response to customer concerns. This incident sheds light on the importance of safety checks for shopping equipment and reflects on how companies manage and respond to customer complaints. Store incidents like this highlight the need for thorough investigations and preventative measures to ensure customer safety in public spaces like supermarkets. Asda's current review of their trolleys may prevent future accidents, yet the inadequate initial response raises questions about how prepared staff are to deal with emergencies and customer safety concerns. Wilson’s experience serves as a cautionary tale, prompting both the store and its customers to be vigilant about the safety of their shopping environment.