Mum in Tesco delivery fiasco leaves kids hungry at home

Heather Martin, a 32-year-old mother from Stoke-on-Trent, faced a distressing situation when her Tesco online grocery order was canceled due to a delivery van accident. After placing her order on a Saturday, she received a notification that the delivery would not occur, leaving her with no food for her four children. Tesco offered her an £88 refund or the option to collect her groceries, but she was unable to travel with her children to the store. In the absence of her order, Heather had to use funds intended for energy bills to purchase groceries elsewhere, relying on what little food was left in her cupboards over the weekend. The refund from Tesco took several days to process, exacerbating her financial strain. She expressed frustration at the lack of alternative solutions offered by Tesco, such as rescheduling the delivery. Heather's experience is not isolated, as other customers have reported similar issues with Tesco's online shopping service, particularly during a previous incident in January when technical glitches led to widespread delivery failures. Many customers were left uninformed about their canceled orders until it was too late to make alternative arrangements. In light of her experience, Heather has vowed to boycott Tesco's online services and is considering switching to another supermarket chain, such as Asda. Tesco has acknowledged the issue and apologized, stating that while most orders are delivered as expected, occasional problems can arise, and they are working to improve their service.