Otus wins prestigious Gold Stevie Award for customer service excellence

In the United States, on April 30, 2025, Otus, a prominent provider of K-12 student data and assessment solutions, garnered the prestigious Gold Stevie Award in the category of Customer Service Department of the Year during the 2025 American Business Awards. This annual event celebrates organizations across various industries for their exemplary performances in business. With over 12,000 nominations submitted, the award underscores Otus's exceptional dedication to supporting educators, students, and families through impressive service and innovation. Judges highlighted the company's remarkable customer satisfaction score of 98.7% for chat interactions, contributing to its standing as a leader in customer service within the technology sector. Additionally, Otus received two Silver Stevie Awards, one for Company of the Year in the Computer Software – Medium Size category and another recognizing Co-founder and President Chris Hull as Technology Executive of the Year. Chris Hull emphasized the importance of making a difference in the educational landscape, stating that the true reward lies in the positive impact their work has on educators and students alike. This sentiment resonates deeply considering Hull's background as a former teacher, understanding firsthand the complexities educators face in their daily responsibilities. The recognition by the American Business Awards comes as Otus strives to simplify teaching and learning through its unified platform, which integrates assessment, data, and instruction into a single system. The company takes pride in having supported over a million students across the nation, helping educators make informed decisions, track progress, and customize learning experiences for students. Through a strong emphasis on educator-led support, onboarding, and professional development, Otus demonstrates its commitment to empowering school districts. Phil Collins, Ed.D., the Chief Customer Officer at Otus, reiterated the company’s philosophy that effective support begins with a thorough understanding of the challenges educators encounter daily. With a Client Success team composed largely of former teachers and school leaders, Otus is uniquely positioned to provide meaningful assistance during onboarding, training, and ongoing communication. The company views this recognition as affirmation of their diligent efforts and an inspiration to continually elevate their service standards and offerings in response to the educational community’s needs.