Customers outraged as Cadbury hot chocolate pulled for mould

In a recent development, Cadbury, a well-known chocolate manufacturer, has faced significant scrutiny after admitting that its hot chocolate products have been removed from store shelves due to an ongoing supply issue. Reportedly, the decision was made following customer complaints regarding mould growth in sealed containers of the hot chocolate powder, which alarmed consumers. Although the best before date of the affected products extends to 2026, the company has acknowledged problems linked to potential food quality inconsistencies, which can alter the texture and color of the drinking chocolate. The situation escalated when customers took to social media platforms, particularly X, expressing their frustration at finding empty shelves where Cadbury Hot Chocolate once was stocked. Questions arose about the safety of the products as well as the status of Cadbury's supply chain. Cadbury UK was quick to respond to inquiries, assuring customers that while the products were unavailable, they intended to have the hot chocolate back on shop shelves by mid-December. In response to one concerned customer, a Cadbury representative confirmed that the hot chocolate was safe to consume, despite the reported quality issues. To ensure consumer safety, the company has urged customers to return any unopened affected products to their point of purchase for a full refund, indicating that this recall is a precautionary measure rather than a food safety crisis. This initiative comes amid the brand's ongoing efforts to uphold its commitment to high-quality products, as stated by a spokesperson from Mondelez International, the parent company of Cadbury. While there is no immediate risk to consumers, the withdrawal of Cadbury Drinking Chocolate has affected many retailers and outlets globally. The announcement has resulted in a noticeable decrease in the availability of Cadbury's popular hot chocolate products, leading to further inquiries from customers about possible alternatives. Cadbury has encouraged consumers to try its other drinking chocolate options, such as Cadbury Bournville Cocoa and Cadbury Highlights, which remain unaffected by the current supply issues. The company is actively working to rectify the situation, aiming for a swift resolution and reassuring the public that it values consumer feedback and product quality.