Angry fan leaves Jeremy Clarkson’s pub after long drive to Cotswolds

A disgruntled fan, Billy, and his wife Emma traveled over three hours from Southend, Essex, to visit Jeremy Clarkson's new pub in the Cotswolds, only to be met with disappointment. Upon arrival around 1 PM, they waited in line for 30 minutes without being informed that the kitchen was closed for maintenance, serving only bar snacks instead. This lack of communication frustrated many customers who had traveled long distances to enjoy a proper meal. The limited bar snack menu included items like pickled eggs and scotch eggs, which did not meet Billy's expectations, as he had hoped to try a traditional Lancashire hotpot. He expressed his dissatisfaction, stating that he did not drive all that way for subpar snacks. Furthermore, the couple noted that there was no mention of the limited menu on the pub's website, which added to their frustration. The absence of Clarkson himself during their visit further contributed to their disappointment. Billy described the pub as very ordinary and average, stating that several other customers also left feeling furious. Despite the negative experience, some reviews on TripAdvisor were positive, praising the quality of the food and the attentiveness of the staff. The incident highlights the challenges faced by new establishments in managing customer expectations and communication, especially when they are associated with a celebrity. As a result of their experience, Billy vowed never to return, reflecting the potential impact of customer dissatisfaction on the pub's reputation.