Ryanair flight damages £200 pushchair, claims process mishap reported

A family traveling from Malaga to Leeds Bradford experienced damage to their Joie pushchair during the flight. Upon arrival, the family reported the issue to Swissport, the baggage handling company, and filled out a form, believing they had completed the necessary steps to file a claim. However, they were not informed that they needed a Property Irregularity Report (PIR) to proceed with an online claim, which is a requirement set by Ryanair for damaged luggage. After returning home, the family discovered that they needed a reference number to submit their claim online, which they had not received. They contacted Ryanair for assistance, providing a picture of the form they filled out at the airport, but were informed that the deadline for filing a claim had passed since it was more than seven days after the flight. The pushchair was rendered unsafe and unusable due to the damage, which included bent parts that prevented it from locking into place. Despite the family's efforts to follow the airline's procedures, they were left without compensation for the damaged item. Ryanair acknowledged the mishap, stating that the handling agent failed to provide the necessary PIR. A customer service representative reached out to assist the family, but the situation highlights the importance of clear communication and proper procedures for reporting damaged luggage to avoid similar issues in the future.