NHTSA probes JuiceBox EV chargers after fire reports
- The NHTSA is investigating complaints about JuiceBox chargers after reports of fires and electrical issues.
- Complaints include severe incidents such as explosions and vehicles catching fire during charging.
- Enel X Way's exit from the U.S. and Canadian markets raises concerns about ongoing support for affected customers.
In October 2024, the National Highway Traffic Safety Administration (NHTSA) initiated an investigation into Enel X Way's JuiceBox Level 2 residential electric vehicle chargers following multiple complaints of fires and electrical malfunctions. The investigation was prompted by six reported incidents, including a severe case where a charging vehicle exploded in a garage, resulting in a total loss of the home. Other complaints involved vehicles catching fire while charging and issues with circuit breakers being tripped during charging cycles. The NHTSA's Office of Defects Investigation (ODI) is assessing the scope and safety implications of these malfunctions, particularly as Enel X Way announced its exit from the U.S. and Canadian markets due to unfavorable market conditions and lack of a retail electricity customer base. This exit raises concerns about the future functionality of the charging app and supporting software for existing customers. The ODI's preliminary evaluation aims to understand the frequency and safety consequences of the reported issues, which could affect many users of the JuiceBox chargers. The investigation highlights the potential risks associated with electric vehicle charging infrastructure, especially as the market evolves and companies exit. As the investigation unfolds, it underscores the importance of safety standards in the rapidly growing electric vehicle sector, where consumer trust is paramount. The outcome may lead to regulatory changes or recalls to ensure the safety of electric vehicle charging systems in residential settings.