Roadrunner ranks high as top LTL carrier in 2024 survey

On October 17, 2024, Roadrunner Transportation, based in the United States, announced its successful recognition in the annual Mastio LTL survey, where it emerged as one of the highest-rated less-than-truckload (LTL) carriers. This achievement is attributed to a significant overhaul of the company’s operations, enhancing service quality and reliability. Roadrunner has also launched new outbound services from San Antonio and Laredo, Texas, which are vital shipping hubs due to their strategic locations. The company's focus on streamlined operations and long-haul transport has positively impacted its customer experience, as evidenced by its highest ever Customer Value Index score of 100.18, surpassing traditional industry leaders. Furthermore, the expansion of Roadrunner’s LTL network aims to cater to the cross-border shipping demands of various industries requiring dependable transport services from Mexico. This transformation not only improved operational performance but also enabled the company to expand its service offerings significantly. The positive recognition by the Maaatio survey reflects a broader trend in the logistics industry where quality and efficiency are key metrics for success. Roadrunner’s initiative to eliminate freight handovers by implementing direct routing has further strengthened its service reliability. Additionally, with accolades from multiple logistics partners, Roadrunner's commitment to excellence solidifies its standing in the LTL marketplace as increasingly competitive.